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Privacy Policy

Last Updated: March 15, 2026

1. Introduction

Welcome to Review Monkey ("we," "our," "us"). We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our review management platform.

2. Information We Collect

2.1 Information You Provide

  • Account information (email, business name, password)
  • Business profile data (logo, Google review link, settings)
  • Customer feedback and reviews submitted through your feedback forms
  • Payment information (processed securely by third-party payment processors)

2.2 Automatically Collected Information

  • IP addresses and device information
  • Browser type and version
  • Usage data and analytics
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

  • Provide and maintain our services
  • Process transactions and manage subscriptions
  • Send email notifications about reviews and account updates
  • Analyze usage patterns to improve our platform
  • Comply with legal obligations
  • Prevent fraud and ensure platform security

4. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

  • Service Providers: Third-party vendors who help us operate our platform (hosting, analytics, payment processing)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it by law.

6. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data
  • Portability: Request data in a portable format
  • Objection: Object to certain processing activities

To exercise these rights, please contact us at privacy@reviewmonkey.com

7. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

8. Cookies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and personalize content. You can control cookie preferences through your browser settings.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@reviewmonkey.com

Review Monkey